How can I make the order
1. First, register as a member
2. Add your favorite products to the cart.
3. Click on the cart and checkout.
4. Fill in the address and personal information as required.
5. Choose to pay by credit card or PayPal
Can I cancel my order?
Yes, an order can be cancelled before it’s shipped.
What if I have a question before placing an order?
You can submit a support ticket in the support page. We will answer the question within 24 hours. Or you can contact us by emailing firstname.lastname@example.org
How can I get a coupon and apply it?
We offer different coupons in different channels. You can visit promotion page and follow the instruction to get coupons. Click the ‘Apply Coupon Code’ in the check-out page and enter the coupon code.
Can I get a discount for a bulk order?
Please contact us by emailing email@example.com before placing an order.
How can I write a review for a product?
You can write a review by clicking the ‘Write a review’ button in the product detail page. We encourage buyers to write a review and share their experience of using the products.
What if I bought a wrong size of an item?
You can submit a return request to get an exchange or refund.
What if the product is damaged when arrival?
Please contact us by emailing firstname.lastname@example.org with product's and package's photos
How can I get the product installation instruction?
You can get it from the support in the menu. Or you can also search for the keywords for detail text.
How can I use the discount code?
Please enter the code when you check out.
Click the ‘Apply Coupon Code’ in the check-out page and enter the coupon code.
How long should I wait for the shipment?
We now offer US/UK/AU/CA local shipping service. It is estimated to arrive in 5-7 days in normal conditions.
What should I do if the tracking information is delivered but I didn’t receive it?
Please contact us by emailing email@example.com with order number, we'll check it and make a quick deal with you
Can I ask for a faster shipping service?
Yes, we offer Standard Shipping for free. You can also pay addtional shipping cost to upgrade to Expedited or Second Day shipping.
What's the Lucky Draw activity?
It's an Amazon gift card for Amazon reviewer. Please click here for detail →
Please submit a support ticket in the support page or emailing us via firstname.lastname@example.org